Returns Policy

/Returns Policy
Returns Policy 2017-10-22T10:54:20+00:00


Your positive experience of our site is important, if you have any problems with your order or our site, please get in touch by e-mail:, if you need to speak to us please call on (01262) 469300 and we will do our very best to resolve your problem as soon as possible.


We endeavour to provide only high quality products and hope you are delighted with your purchase. If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 30 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Rustic Riddle.

If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.


It is extremely important to us that you love your new items so if for any reason you change your mind within 10 working days, we are happy to offer a full refund of the product cost or a replacement product,, following safe receipt of the unused item, returned in the same condition it was supplied including all original packaging. The return of the item is our customers responsibility.


We take care to ensure the items descriptions and specifications are correct, however whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use.